Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Services rendered are exempt from being returned.
Additional non-returnable items:
- Downloadable eBooks and software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without approval.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@LerinGaines.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: Info@LerinGaines.com and send your item to: Black Diamond Consultations LLC, PO Box 7962, W.Trenton NJ 08628.
To return your product, you should mail your product to: Black Diamond Consultations LLC, PO Box 7962, W.Trenton NJ 08628.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at: Info@LerinGaines.com for questions related to refunds and returns.
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DISCLAIMER: Black Diamond Consultations LLC, led by L’erin Gaines, is dedicated to providing educational content and services focused on spiritual, mental, physical, and financial well-being. The information, insights, and guidance offered through our various platforms, including The 411 Podcast, Reading Between The Wines Show, The Coaching Sessions, Vacation With Me, and Whispers of Wisdom, are for educational purposes only. L’erin Gaines is a multi-talented author, entrepreneur, financial coach, and podcaster, but he is not a licensed financial advisor, therapist, or medical professional. The content provided by Black Diamond Consultations LLC is intended to promote self-reflection, personal growth, and holistic well-being. It should not be interpreted as professional advice in any financial, medical, legal, or psychological matters. Any reliance you place on the information provided during consultations, coaching sessions, podcasts, newsletters, or other services is strictly at your own discretion. You are encouraged to consult with qualified professionals for any specific concerns related to your financial, mental, or physical health.
BLACK DIAMOND CONSULTATIONS LLC